Shipping & Cancellation Policy
🧠Domestic Shipping (India)
- Delivery Areas: We deliver to every PIN code in India using trusted partners like Delhivery, India Post, and local courier companies.
- Special Routing Notes: If your PIN code is accessible only via India Speed Post, kindly add a note in your order at checkout so we can dispatch accordingly.
Order Processing & Dispatch Time
- Orders are processed and packed within 24–48 hours of placement, excluding Sundays and public holidays.
- Any orders placed on Sundays or holidays will be dispatched on the next working day.
- Bulk items or out-of-stock products may require up to 7–10 business days for dispatch via road transport.
Delivery Estimates
- Once dispatched, delivery usually takes:
- Metro / Large cities: within 3–7 business days
- Regional & rural addresses: could take up to 7–10 days
- Delivery to remote locations, hilly regions, or post-disaster areas may take longer due to local restrictions.
Tracking
- You’ll receive a WhatsApp/Email message with your shipment tracking details shortly after dispatch.
đź’° Shipping Charges
| Order Type | Order Value | Min. COD Value | Shipping Charge |
|---|---|---|---|
| Prepaid | Less than ₹350 | — | Free |
| Cash on Delivery (COD) | Less than â‚ą350 | Free | |
| Prepaid | ₹1,000 and above | — | Free |
| Prepaid | Less than ₹1,000 | — | ₹49 flat |
| Cash on Delivery (COD) | â‚ą350 and above | â‚ą350 (minimum) | â‚ą50 per kg, rounded up to the next whole kg |
- For prepaid orders under â‚ą1,000, a shipping fee of â‚ą49 is applied at checkout.
- COD orders are accepted only for a minimum order value of â‚ą350, with a weight-based delivery fee of â‚ą50/kg.
- No shipping or COD charge is collected on prepaid orders ≥ ₹1,000.
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🚧 Delays & Exceptional Cases
- Undeliverable addresses, unreachable phone numbers, incomplete address details, etc.
- Notifications from courier partners about unserviceable locations.
- Events beyond human control such as strikes, natural disasters, or government raids.
- Order containment due to missed delivery attempts (after 2 failed tries, parcels may return to origin, with refund processed for prepaid).
⚠️ Cancellation Policy
- Orders may be canceled only while the status is “Pending”, and cancellation request must arrive within 2 hours of placing the order.
- Once your order status changes to “Processing” or “Dispatched”, cancellations are not allowed.
- Cancellation requests must be sent to support@hupup.in with your Order Number.
đź’¸ Refund & Non-Refundable Charges
- Refunds are processed after chargeback from the payment gateway and may take 5–7 business days to reflect.
- Altered, inaccurately kept, or undelivered orders may not be eligible for full refunds.
- In case of non‑receipt due to customer‑side issues, we retain the right to deduct:
- Shipping charges based on above table
- Transaction fees charged by the payment gateway (approximately 5%)
- No refund is given for such cases once the parcel has been dispatched.
🛑 Order Accuracy & Cancellations
- Incorrect address or unreachability can result in RTO (Return to Origin) with no refund of shipping or payment gateway charges.
- Urgent or same-day orders cannot be accommodated and will be delivered based on standard timelines.
For questions about shipping, delivery, cancellations, or refunds, contact our Support Team at support@hupup.in or WhatsApp us at +91‑X.